We know from psychology that people focus instinctively on problems. Meetings are often dominated by problem-solving (or, less charitably, frustration-airing). By indulging that instinct to dwell on problems, we miss a chance to analyze what IS working. (That's a philosophy we call "finding the bright spots.") To correct this bias, some groups (in organizations ranging from Jack in the Box to Kaiser Permanente) are now starting their meetings with a discussion of bright spots. To try it, start your next meeting with this question: "Since the last time we met, what has worked well, and how can we do more of it?" Not only will you harvest lots of great ideas, you'll create a more positive tone for the meeting.
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